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Channel: Retail compliance
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Compliance engagement with SSE and Robin Hood Energy on meeting the...

Compliance engagement with SSE and Robin Hood Energy on meeting the requirements of their gas and electricity supply licences (Conditions 22, 22D and 25) when changing white label provider. Case...

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Compliance note - Toto Energy

On 11 July 2018 Toto Energy published this statement about its customer service. Ofgem’s response is below: We have been in discussions with Toto Energy about remedying...

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Decision of the Gas and Electricity Markets Authority to close its compliance...

All suppliers are obligated to be in a position to offer pre-payment meters to customers in payment difficulties, for example for debt-repayment purposes. This is covered by Standard Licence Conditions...

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Decision of the Gas and Electricity Markets Authority to close its compliance...

Ofgem recently concluded its compliance engagement with Green Star Energy, the trading name of Hudson Energy Supply UK Ltd for domestic supply, on its compliance with Standard Licence Conditions 25.3...

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Ofgem takes compliance action over energy suppliers’ complaints performance

Ofgem now has four compliance cases open covering complaint handling, including opening cases with First Utility, Ovo Energy and Utilita, and expanding its recent compliance engagement with...

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Decision of the Gas and Electricity Markets Authority to close its engagement...

Ofgem recently concluded its engagement with SSE on its compliance with Standard Licence Condition 33, Schedule A, Part 3, Paragraph 3. SSE has agreed to take a number of actions to address its...

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Tripartite Group Engagement Diagram

Following the successful collaborative approach taken in 2016, Citizens Advice, Ofgem and Ombudsman Services have shared a joint ambition to work in a streamlined and collaborative fashion, making the...

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Retail Supplier Compliance and Enforcement Report: Spring 2019

The report shines a light on some of our compliance and enforcement activities in the gas and electricity retail supply markets during the autumn and winter of 2018-19. As with previous reports, the...

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Decision to close compliance engagement with iSupply Energy on the...

All suppliers are obligated to ensure that between 1 April 2017 and 31 December 2020 that they do not charge PPM customers more than the ‘Relevant Maximum Charge’ for supply activities. This is covered...

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Decision of the Gas and Electricity Markets Authority to close its compliance...

Ofgem recently concluded its compliance engagement with Green Star Energy, the trading name of Hudson Energy Supply UK Ltd. for domestic supply, on its compliance with Standard Licence Condition 0, on...

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Open letter to insolvency practitioners appointed to failed Energy Supply...

This letter reflects Ofgem's experience of dealing with insolvency practitioners appointed to failed energy suppliers and sets out Ofgem's expectations of insolvency practitioners operating in this...

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Ofgem takes compliance action over British Gas’s handling of changes to how...

Ofgem has an open compliance case into British Gas’s handling of changes to how prepayment meter (PPM) customers top up energy, looking at concerns that the supplier’s handling of these changes led to...

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Ofgem takes compliance action over ScottishPower’s complaints handling

Ofgem has an open compliance case into ScottishPower’s complaints procedures, which includes concerns about the supplier’s handling and resolving of critical issues, diagnosing root problems and the...

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Ofgem closes compliance engagement with EDF in relation to how it charged...

Ofgem has closed compliance engagement with EDF Energy related to how it charged 27 customers with a Restricted Meter[1]. EDF reported that it had overcharged customers due to a technical fault. EDF...

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Open letter to energy suppliers considering and/or involved in a trade sale

This letter shares Ofgem's general expectations for energy supply companies that are considering and/or are involved in a trade sale that may have an impact on customers. This letter covers the...

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Open letter to energy suppliers and insolvency practitioners who undertake...

This letter reiterates Ofgem's requirements for energy suppliers and insolvency practitioners who are dealing with domestic and microbusiness consumers when undertaking charge recovery action such as...

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Ofgem closes compliance engagement with Green Star Energy

Ofgem closes compliance engagement with Green Star EnergyOfgem recently concluded its compliance engagement with Green Star Energy, the trading name of Hudson Energy Supply UK Ltd for domestic supply,...

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Ofgem closes compliance engagement with iSupply in relation to incorrect...

Compliance engagement results in iSupply paying a £1.5 million package (of refunds, goodwill and redress) for incorrectly charging customers and inadequate Priority Services Register registrationOfgem...

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Ofgem closes compliance engagement with E (Gas and Electricity) Limited in...

Ofgem has closed compliance engagement with E (Gas and Electricity) Limited (“E”) after the supplier incorrectly blocked 361 prepayment (PPM) customers who had received a discretionary credit from...

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Ofgem closes compliance engagement with Bulb

Ofgem closes compliance engagement with Bulb, in relation to switching errors, incorrect charges to some customers and incorrectly removing consumers from the Priority Services Register of Distribution...

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